Definitions
In these conditions:
‘Buyer’ means the person or business named on the invoice overleaf.
‘Seller’ means the company Enhance listed on the invoice.
‘Goods’ means all items to be supplied and all works to be done by the seller as listed on the invoice.
‘Invoice’ means the buyer’s invoice which specifies that these conditions apply to it.
‘The Contract’ means the arrangement between buyer and seller, comprising the invoice, these conditions and any other terms/documents specified on the invoice.
‘Further Works’ means the arrangement for additional works to be carried out at a later date for which no deposit is taken on the initial invoice.
Formation of Contract
The invoice overleaf constitutes an offer by the customer to enter into a contract upon these terms and conditions of sale. Acceptance occurs and a contract is formed only when the customer signs the invoice overleaf.
Provisions Relating to All Contracts
The following provisions shall apply to all contracts:
All dates and periods of time given or specified by engineers or other representatives, in quotations, on the invoice or in other communications, are estimates only. The seller shall not be held responsible for any delays that are outside the seller’s control. All reasonable measures will be taken by the seller to minimise any such delays.
If, in the course of performing the contract, the engineer discovers a problem on-site which could not reasonably have been foreseen or discovered at the time the contract was formed, for example rotten woodwork, this may increase the price stated by a reasonable amount. If the buyer accepts the increased prices, the buyer shall be bound to pay them in substitution for the prices stated in the initial invoice and shall otherwise remain fully bound by the terms and conditions of the contract.
Notwithstanding the warranty/guarantee, where the seller supplies external timber parts for the buyer, the customer shall be responsible for painting or treating such parts. The seller shall not be responsible for any deterioration of such timber parts if the work is not done by the buyer.
The buyer shall inspect the goods on completion/delivery and shall notify the seller of any defect within 7 days. Failing such notification, this will be deemed as acceptance of delivery.
Payment is taken upon presentation of the invoice to the buyer by the seller, either at completion of the works or agreement on further works. However, in some circumstances pre-arranged payment terms can be agreed. If so, details will be listed on the invoice. All goods remain the property of the seller until full payment is received from the buyer.
Labour Guarantee
All labour carried out while fitting goods supplied by the seller is guaranteed for twelve months from the date of completion on hardware and 5 years on sealed units. Labour is not guaranteed for adjustment of doors, hinges or keeps, or on repairs to existing parts, as the seller cannot reasonably be held responsible for old or faulty third-party equipment and their associated faults, for example door alignments or warping, which may re-occur within the 12-month period.
Materials Guarantee
Only goods supplied and fitted by the seller are guaranteed for a period of 12 months on hardware and 5 years on sealed units.
Guarantee Particulars
This invoice and its reference number is your guarantee certificate and proof of purchase and must be provided or quoted to the seller in order for the guarantees to be honoured. This does not affect your statutory rights.
Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times when our customers may not be completely satisfied.
To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can so that we can rectify any problems as soon as possible. Either call us on 01553 672941, write to us at Enhance, 11 Blenheim Road, Reffley, King’s Lynn, Norfolk, PE30 3HE, or email us at info@enhancewindows.com. We aim to respond within 7 working days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so, please contact Which? Trusted Traders in the first instance on 0117 981 2929.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Notice of the Right to Cancel
Under the above regulations, you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period, if you choose to cancel the contract, any money paid by you will be refunded.
However, if you have already given written approval for the work to begin before the end of the cancellation period, you may be required to pay for goods or services already provided.
If you wish to cancel the contract, you must do so in writing and deliver personally or send, which may be by electronic mail or post, this to the person named below. You may use the form below if you want to, but you do not have to.
The notice of cancellation is deemed to be served as soon as it is posted or, in the case of an electronic communication, from the day it is sent.
Customer Cancellation Notice
Name of customer:
Address of customer:
I/We hereby give notice that I/We wish to cancel my/our contract dated:
Customer signature:
This notice should be sent to:
Name:
Address:
Email address:
Date:
Contract Reference:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Work Commencing Prior to the Expiry of the Cancellation Period
I/We agree that:
Name:
May commence work on:
Date:
Before my cancellation period has expired.
I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any work that has been done prior to my cancellation.
Signed:
Date: