Definitions

In these conditions:
   ‘Buyer’ – the person or business named on the invoice overleaf.
   ‘Seller’ – the company Enhance listed on the invoice.
   ‘Goods’ – all items to be supplied and all works to be done by the seller as listed on the invoice.
   ‘Invoice’ – the buyer’s invoice or which specifies that these conditions apply to it.
   ‘The Contract’ – the arrangement between buyer and seller, compromising the invoice, these conditions and any other terms/documents specified on the invoice.
  ‘Further Works’ – the arrangement for additional works to be carried out at a latter date for which no deposit is taken on the initial invoice.

Formation of Contract

The invoice overleaf constitutes an offer by the customer to enter into a contract upon these terms and conditions or sale acceptance occurs and a contract is formed only when the customer signs the invoice overleaf.

Provision relating to all Contracts

The following provisions shall apply to all contracts:

All dates and periods of time given or specified by engineers or other representatives, in quotations, on the invoice or in other communications are estimates only. The seller shall not be held responsible for any delays that are outside the seller’s control, all reasonable measures will be taken by the seller to minimise any such delays.

If in the course of performing the contract, the engineer discovers a problem on-site, which could not reasonably have been foreseen or discovered at the time the contract, was formed (e.g. rotten woodwork), it may increase the price stated by a reasonable amount. If the buyer accepts the increased prices. The buyer shall be bound to pay them in substitution for the prices stated in the initial invoice and shall otherwise remain fully bound by the terms and conditions of the contract.

Notwithstanding the warranty/guarantee, where the seller supplies external timber parts for the buyer, the customer shall be responsible for painting such parts or treating them. The seller shall not be responsible for any deterioration of such timber parts if the work is not done by the buyer.

The buyer shall inspect the goods on completion/delivery, and shall notify the seller of any defect within 7 days, failing such notification will be deemed as acceptance of delivery.

Payment is taken upon presentation of the invoice to the buyer from the seller either at completion of the works or agreement on further works, however in some circumstances pre-arranged payment terms can be agreed if so details will be listed on the invoice, all goods remain the property of the seller until full payment is received from the buyer.

Labour Guarantee

All labour carried out while fitting goods supplied by the seller is guaranteed for twelve months from the date of completion on hardware and 5yrs on sealed units. Labour is not guaranteed for adjustment of doors/hinges/keeps or on repairs to existing parts as the seller cannot reasonably be held responsible for old/faulty third party equipment and their associated faults (e.g. door alignments, warping etc.), which may re-occur within the 12-month period.

Materials Guarantee

Only goods supplied and fitted by the seller are guaranteed for a period of 12 months on hardware and 5yrs on sealed units.

Guarantee Particulars

This invoice and its reference number is your guarantee certificate and proof of purchase and must be provided or quoted to the seller in order for the guarantees to be honoured. This does not affect your statutory rights.

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01553 672941 or write to us, Enhance 11 Blenheim Road Reffley King’s Lynn Norfolk PE303HE or email us at info@enhancewindows.com and we aim to respond within 7working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution.

Where we are unable to resolve your complaint using our own complaints procedure, as a which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Notice of the Right to Cancel

Under the above regulations you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the form below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

Customer Cancellation Notice

Name of customer:

Address of customer:

I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:

This notice should be sent to:

Name: Address: Email address:

Date:

Contract Reference:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Work commencing prior to the expiry of the Cancellation Period

I/We agree that (Insert name):

may commence work on (date), before my cancellation period has expired.

I understand that if I decide to cancel within fourteen working days, I may be asked to pay for any work that has been done prior to my cancellation.

Signed:

Date: